Contact Us

This page explains how to reach the editorial team at Best Offshore Casinos, what we can realistically help with, and where to go instead when your question is about money sitting in an account at an offshore casino. We are a research and comparison publisher covering offshore online casinos that accept US players. We do not operate a casino, hold player funds, or process deposits and withdrawals — so if your issue is a stuck payout, the fastest route is always the operator first, and then us if you want the problem documented.

Email is the only channel we run. Messages go to our editorial inbox and are handled by the person who covers that topic. Natalie Parker oversees review content and corrections. We aim to reply to substantive messages, though we can't promise a response to every note, and we don't publish a phone line or live chat.

What to include so we can actually help

Vague reports are hard to act on. A message we can use looks roughly like this:

1. The casino name as it appears on the site — for example Raging Bull, Slots of Vegas or BetUS — and the page on skiphorack.com you're referring to.
2. What happened, with dates in US format (MM/DD/YYYY), amounts in USD, and the payment method involved.
3. Any reference numbers: withdrawal ID, support ticket number, transaction hash for crypto.
4. What the operator told you, and when.
5. Screenshots or emails, if you have them. Redact your full account number and any ID documents before sending anything.

Never send us passwords, full card numbers, seed phrases, or copies of your driver's license or Social Security card. We don't need them, and no legitimate publisher or casino support agent will ask for a seed phrase.

Reasons people write to us — and what happens next

Your reason for writing	Can we help?	What we do
Correcting a fact in a review (bonus terms, banking method, rollover figure)	Yes	We re-verify against the operator's current terms and update or annotate the page.
Reporting a delayed or refused withdrawal	Partly	We log it, look for a pattern across reports, and it can affect a site's placement or get it removed.
Asking which casino is "best" for your situation	Partly	We'll point you to the relevant comparison rather than give personal advice.
Recovering funds, reversing a deposit, closing your casino account	No	Only the operator can do this. We have no account access.
Legal or tax questions about offshore play	No	General context only. Consult a qualified attorney or CPA licensed in your state.
Operator, affiliate or media partnership inquiries	Yes	Routed to commercial, kept separate from the editorial desk.
Gambling harm, self-exclusion, someone else's gambling	Signposting	We point you to independent support — see below.

Where commercial relationships sit

Best Offshore Casinos earns commission when a reader signs up with some of the offshore casino sites we list. That funds the research. It does not buy a position, a rating, or protection from criticism, and our commercial contacts are not the people who decide rankings. If you write in with a documented payout problem at a brand we earn from, it is treated the same as any other report — several of our removals have been of paying partners. If you think a review reads like an advertisement, tell us which sentence and why; that's a useful message, not a hostile one.

Reporting a payout problem: the order that works

Offshore casinos are licensed outside the United States, typically in jurisdictions such as Curaçao, Anjouan or Costa Rica. They sit in a legal grey area for US players, and they carry no US state player protections — no state gaming commission complaint process, no segregated-funds guarantee, no independent dispute resolution you can escalate to the way you could with a Michigan- or New Jersey-licensed operator. That shapes the sequence:

1. Operator support first. Open a ticket in writing, not live chat alone, and keep the transcript. Most delays are verification-related.
2. Complete KYC properly. Even sites advertising lighter verification usually demand ID at the first withdrawal. An incomplete file is the single most common cause of a "stuck" cashout.
3. Check the terms you agreed to. Unmet rollover, a max-cashout cap on bonus winnings, or excluded games will stop a payout legitimately.
4. Escalate to the licensing body named in the site footer. Outcomes vary widely and enforcement is limited — treat it as worth trying, not as a remedy you can rely on.
5. Then write to us. We can't force payment. We can record the case, ask the operator for comment, and adjust our coverage if the pattern holds.

The brands we're most often asked about

Three names generate the bulk of our inbox, so here's our current read on each. Ratings below are our editorial scores, not customer-review averages, and bonus figures are the operator's advertised offers — always read the live terms before depositing, because they change.

Raging Bull — the one most correction requests concern

Our top-ranked pick (editorial rating 10.0) and, unsurprisingly, the brand readers query most. It's here for a long-running RealTime Gaming slot library, a steady stream of reload and no deposit coupon codes, and crypto cashouts alongside conventional methods. The advertised welcome offer is 410% up to $10,000 plus 50 free spins, and the material conditions matter more than the headline: deposit-match bonuses of this size carry heavy wagering (rollover) requirements, time limits on clearing, game exclusions — table games and video poker usually count little or nothing — and frequently a maximum cashout on winnings from the bonus portion. Limitation: the game range is narrow by modern standards, leaning on one studio rather than a broad mix of providers, and the high-percentage bonus structure means the nominal $10,000 figure is far removed from what a typical player will ever convert to cash.

Magician Bet — the bonus-terms question we get most

Ranked second at 9.9, mainly because of its 101% no wagering welcome offer. Readers email to ask whether "no wagering" is real. In principle it means bonus funds or winnings are withdrawable without a rollover multiple attached — which removes the single biggest reason offshore bonuses go unclaimed. In practice you still need to check the qualifying deposit minimum, any maximum bonus amount, expiry window, and whether a max-cashout cap replaces the rollover. Limitation: no-wagering offers are usually smaller in headline value than the 400%-plus matches elsewhere on our list, and Magician Bet is a less established name than the veteran US-facing brands, so there's a shorter public track record on payout consistency to judge it by.

Slots of Vegas — the payout-timing inbox

Third at 9.7, and the site we field the most withdrawal-speed questions about. It earns a place for a deep slot catalog with progressive jackpots, a long history serving US players, and coupon-driven promotions including periodic no deposit codes. Advertised welcome offer: 375% bonus plus 50 free spins on Cash Chaser, subject to rollover, game weighting and a bonus expiry period — and free spins typically carry their own separate wagering and a winnings cap. Limitation: crypto withdrawals generally clear faster than bank wire or check by courier here, and readers using traditional banking should expect a slower, less predictable timeline plus possible fees at the higher payout tiers.

Beyond these three, the inbox regularly covers Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS (200% up to $4,000), Amazon Jackpots, Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% up to 1 BTC plus 225 free spins). Every one of those percentages is subject to wagering requirements, minimum qualifying deposits, time limits and eligibility rules set by the operator. Sweepstakes-style products such as Card Crush, Zumba Cards and Amazon Jackpots work on coin or entry packages rather than straight cash deposits, and their redemption rules differ from a real-money casino's withdrawal terms — worth reading closely before you buy in.

Banking questions we can and can't answer

We can explain how a method generally works at US-facing offshore sites. We can't confirm that a specific method is live for your state or your bank on a given day — availability shifts, and card issuers decline these transactions unpredictably. Before you deposit, verify inside the cashier of the site itself.

• Crypto (Bitcoin, Ethereum, Litecoin, and stablecoins such as USDT and USDC): usually the fastest route in and out, often with higher payout limits and lower or no operator fees. Network fees still apply, and BTC, ETH and LTC balances can lose value between your cashout and your sale — stablecoins reduce that exposure but don't eliminate exchange and transfer costs.
• Bank cards: commonly accepted for deposits, frequently declined by US issuers, and rarely usable for withdrawals.
• Bank wire and money transfer: slower, often subject to minimum and maximum amounts and a per-transaction fee, and typically the last method to clear.

Whatever the method, expect a KYC check before a first withdrawal, and expect processing time to be counted from approval, not from when you hit the button.

Beyond the casino: the other products these operators run

Several brands we cover are not casino-only, which changes what your question should be addressed to. BetUS, for instance, runs a sportsbook and racebook alongside its casino, and sports bonuses come with their own conditions — minimum qualifying odds, separate rollover, and often different maximum bet rules while a bonus is active. Bets.FM similarly combines crypto-led casino play with betting markets. If you email us about a bonus, tell us whether it was the casino or the sports side; the terms rarely match, and a sports rollover cleared on qualifying-odds selections behaves nothing like a slots rollover.

What you're actually playing, and what we can verify

When readers ask us to check a game claim, this is the ground we can cover: online slots with varying RTP and volatility profiles, progressive jackpots, table games including blackjack, roulette and baccarat, video poker, live-dealer rooms, and on crypto-first sites, provably fair titles where you can verify the outcome seed yourself. We can confirm which studios a site lists and whether it publishes RNG certification. We cannot verify that a specific game's advertised return to player is what's running on that operator's servers — no US regulator tests it, and independent audit coverage offshore is inconsistent. Treat published RTP as a design figure, not a tested guarantee, and treat mobile play the same way: most of these sites run in a browser, and where a casino app exists we'll say so rather than assume one.

Eligibility, legality and the limits of what we'll tell you

You must be at least 21 to use this site and the offers on it. Offshore casinos are licensed outside the United States and are not authorized or regulated by any US state gaming commission or board. Accepting US customers is not the same as being licensed to serve them. Whether you may legally play depends on your state, and several states with no regulated online casino still restrict or prohibit offshore play — a handful of states have regulated iGaming, many more have regulated sports betting only, and the rest have neither. Check your own state's law before you register. Anything we write about legality or taxation of winnings is general information; consult a qualified attorney or tax professional licensed where you live before acting on it.

If gambling has stopped being fun

Don't email us for this — go straight to help that's independent of the industry. Call 1-800-GAMBLER, free and confidential, 24 hours a day. Offshore casinos often lack the deposit limits, cooling-off periods, reality checks and self-exclusion registers that regulated US operators are required to provide, so the tools you'd expect may simply not be there. Never gamble money you can't afford to lose, never deposit to recover a loss, and don't use gambling to manage stress or debt. Our responsible gambling resources page sets out the warning signs and the blocking tools worth installing.

Before you write, this may answer it

• "Can you get my withdrawal released?" No. We have no account access and no authority over any operator. We can document the case and factor it into our coverage.
• "Will you review a casino I suggest?" Possibly. Send the name and why you think it's worth covering. We don't review on request in exchange for payment.
• "Is my state OK?" We won't rule on that for you. Read your state's gambling statutes or ask an attorney licensed there.
• "Why did a site drop off your list?" Ask. Usually it's payout complaints, term changes made without notice, or the site closing to US players. We'll tell you which.
• "Do you write the bonus terms?" No. Operators set them and change them. If ours are out of date, that's a correction worth sending, and we want it.

Two more pages answer questions that land in the inbox regularly: who we are and how we rate sites covers our methodology and independence, and the site terms set out what this publisher is and isn't responsible for. We also maintain coverage of casinos outside the UK GamStop scheme for readers who arrive here from that search.

Facts on this page were last checked on Sep 22, 2026. Bonus offers, banking availability and licensing details change without warning — verify the current terms on the operator's own site before you deposit, and write to us when they don't match what we've published.